Shipping Policy

At Food Chain System, we are committed to providing a seamless and reliable delivery experience for our customers. This shipping policy outlines our delivery areas, shipping fees, delivery times, and other essential information regarding our shipping process.

1. Delivery Areas

We currently deliver only to select locations. Please check your pin code or refer to the "Delivery Areas" section on our website to confirm if we deliver to your area before placing an order.

2. Shipping Fees

• Standard Delivery: A shipping fee may apply based on your location and order size. Any applicable shipping fees will be calculated and displayed at checkout.
• Free Shipping Offers: Free shipping may be offered for orders above a specified amount. Details of any current offers will be mentioned on our website or at checkout.

3. Delivery Times

• Order Processing: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Delivery Duration: We strive to deliver within 3-7 business days, depending on your location. While we aim to meet delivery estimates, delays may occur due to unforeseen factors such as weather, transportation issues, or high demand periods.

4. Order Tracking

• Once your order is shipped, we will send you a tracking number via email or SMS, allowing you to monitor the status of your delivery.
• If you experience issues with tracking or do not receive your order within the estimated time frame, please contact our support team for assistance.

5. Missed Deliveries

• Failed Delivery Attempts: If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or other issues, we may attempt redelivery or contact you for further instructions.
• Additional Fees: Additional charges may apply for redelivery attempts if the initial delivery failed due to factors outside of our control.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with your order details and photos of the damaged or incorrect product. We will arrange a replacement or provide a refund as appropriate.

7. Contact Us

For questions regarding our shipping policy, please contact us at info@foodchainsystem.com .